Shipping policy
Shipping Policy
Last updated: September 20, 2026
This Shipping Policy applies to orders placed through inuxus.com. The store is operated by Universal Nexus LLC under the name InUxus.
Shipping Overview
| Item | Policy |
|---|---|
| Shipping destination | United States |
| Order handling time | 2 business days |
| Transit time after dispatch | 2–12 business days |
| Total estimated delivery time | 4–14 business days from the date of purchase |
| Shipping cost | Free standard shipping on all orders, with no minimum purchase |
Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates, not guaranteed delivery dates.
1. Order Processing
We process and prepare orders for shipment within 2 business days. Handling time begins when your order is placed and ends when the package is handed to the shipping carrier.
Orders placed on weekends or U.S. federal holidays begin processing on the next business day. When your order ships, we will email you a shipping confirmation with a tracking link.
2. Delivery Time and Shipping Cost
We ship to addresses within the United States.
After the carrier receives your package, standard delivery typically takes 2–12 business days. Including 2 business days for order handling, the total estimated time from purchase to delivery is 4–14 business days.
Standard shipping is free on all orders. There is no minimum purchase requirement. No standard shipping charge is added at checkout.
Delivery may take longer because of carrier disruptions, severe weather, holidays, or other circumstances outside our control. If a delivery is significantly delayed, please contact us using the details below.
3. Order Tracking
Once your order ships, we will send a tracking link to the email address provided at checkout. Tracking information may take up to 24 hours to appear after the shipping confirmation is sent.
4. Shipping Address
Please check that your shipping address is complete and accurate before placing an order. If you notice an error, contact us as soon as possible at support@inuxus.com. We can request an address change only before the package has been dispatched; we cannot guarantee that a change will be possible.
5. Damaged, Lost, or Undelivered Packages
If your item arrives damaged, please keep the item and its packaging and contact us at support@inuxus.com. We will help you in accordance with our Refund Policy.
If tracking shows that a package was delivered but you cannot find it, please check the delivery location and contact the carrier. You may also contact us so we can help investigate. If a package appears to have been lost in transit, contact us with your order number and tracking details.
6. Contact Information
Store name: InUxus
Legal entity: Universal Nexus LLC
Email: support@inuxus.com
Phone: +1 (661) 228-3672
Mailing address: 2220 East Palmdale Boulevard, Unit 903355, Palmdale, CA 93550, United States
Customer support hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays.