Shipping policy

Shipping Policy

Last Updated: August 2, 2026

This Shipping Policy explains our shipping procedures, estimated delivery timeframes, and related terms for orders placed through inuxus.com (the "Site"). Universal Nexus LLC, doing business as InUxus ("InUxus," "we," "us," or "our"), is committed to delivering your orders efficiently and transparently.

1. Shipping Rates and Delivery Estimates

We offer standard domestic shipping to addresses within the United States. Shipping rates and delivery timeframes are structured as follows:

  • Handling Time: 1 business day

  • Transit Time: 3–5 business days

  • Total Estimated Delivery Time: 4–6 business days

  • Shipping Cost: Free on orders of $40.00 or more; $7.00 flat rate on orders under $40.00

Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our reasonable control. All timeframes begin from the date of dispatch rather than the date of order placement.

2. Order Processing and Handling Time

Orders are processed and fulfilled on standard business days, Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours, over the weekend, or on holidays will begin processing on the next business day. We reserve the right to extend processing times during periods of unusually high order volume.

Once your order has been processed, packed, and handed to the carrier, you will receive an automated shipping confirmation email containing your tracking information.

3. Shipping Destinations and Carrier Selection

We ship to physical addresses and P.O. Boxes within the United States where supported by standard ground carriers. We do not currently process or ship international orders outside the United States through the Site. We reserve the right to select the shipping carrier used for each order unless otherwise specified at checkout.

4. Tracking and Delivery Confirmation

Once your package has shipped, you can track its progress using the tracking link provided in your shipping confirmation email. Please allow up to 24 hours for tracking information to update on the carrier's portal after receiving your confirmation.

5. Address Accuracy and Order Modifications

Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete. If you notice an error in your shipping address, please contact us immediately at support@inuxus.com. While we will make reasonable efforts to update the address prior to fulfillment, we cannot modify shipping details or reroute packages once an order has entered processing or has been dispatched. If an address correction requested by the customer results in additional carrier fees, additional shipping charges may apply.

6. Undeliverable Shipments

Orders returned to us because of an incorrect or incomplete shipping address provided by the customer or because delivery could not be completed may be treated as customer-initiated returns. If an order is returned because of an incorrect or incomplete shipping address provided by the customer, additional shipping charges may be required before the order can be reshipped.

7. Title, Risk of Loss, and Package Issues

Risk of loss and title transfer to the customer upon delivery of the order to the shipping address provided at checkout, unless otherwise required by applicable law.

  • Delayed Shipments: While carriers strive to meet estimated delivery dates, transit interruptions, severe weather, holidays, or other circumstances beyond our reasonable control may cause delays.

  • Damaged Items: If your package or product arrives damaged, please document the damage with photographs and contact us at support@inuxus.com within 7 calendar days after delivery so we can assist you in accordance with our Return & Refund Policy.

  • Lost or Missing Packages: If tracking indicates your package was delivered but you have not received it, please inspect surrounding areas, verify your shipping address, and contact your local carrier. If the carrier determines that a package has been lost in transit, we will work with the carrier to investigate the shipment and determine an appropriate resolution. Customers are expected to cooperate with any carrier investigation that may be required before a claim can be resolved.

8. Contact Information

InUxus

Operated by Universal Nexus LLC

Website

inuxus.com

Email

support@inuxus.com

Phone

(661) 228-3672

Mailing Address

2220 East Palmdale Boulevard, Unit 903355

Palmdale, CA 93550

United States