Legal notice

Customer Support & Contact Information

Last Updated: August 2, 2026

Universal Nexus LLC, doing business as InUxus ("InUxus," "we," "us," or "our"), is dedicated to providing clear, accessible, and responsive support for all users of inuxus.com (the "Site"). This page outlines our official contact methods, customer support hours, and response time estimates for customer inquiries.

For the purposes of this page, "Business Day" means Monday through Friday, excluding U.S. federal holidays observed by Universal Nexus LLC.

1. Official Contact Methods

For inquiries regarding orders, products, shipping, returns, privacy requests, or general customer support, you may contact us through the following channels:

Website: inuxus.com
Email: support@inuxus.com
Phone: (661) 228-3672
Mailing Address:

Universal Nexus LLC (InUxus)

2220 East Palmdale Boulevard, Unit 903355

Palmdale, CA 93550

United States

2. Customer Support Hours and Expectations

Customer support is provided during our regular business hours. Messages received outside those hours will be handled on the next business day.

Business Hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time (PT), excluding U.S. federal holidays.
Email Response Time: We strive to respond to most email inquiries within one business day. Inquiries submitted outside business hours, over weekends, or during holidays will be addressed on the next business day.
Phone Support: If we are unable to answer your call, please leave a voicemail including your name, order number (if applicable), and callback number so our team can return your call.

3. Order-Related Inquiries

To help us process your inquiry as quickly as possible, please include the following information when contacting us about an existing order:

Full name used at checkout
Order number (e.g., #1001)
Email address associated with the order
Clear description of the issue or question
Photos of the item, packaging, and shipping label (when applicable), especially for damaged, defective, or incorrect shipments

4. Legal, Privacy, and Official Notices

Legal notices, privacy rights requests, intellectual property notices, or other formal communications should be directed to support@inuxus.com with a clear subject line (e.g., "Privacy Request" or "Legal Notice"), or mailed to the postal address listed below.