Return & Refund Policy

Last Updated: August 2, 2026

This Return & Refund Policy explains the conditions under which products purchased from inuxus.com may be returned and refunded. Universal Nexus LLC, doing business as InUxus, establishes clear and objective guidelines for all customer returns. This Return & Refund Policy does not affect any rights that cannot be excluded under applicable law.

1. Return Eligibility

You may request a return within 30 calendar days from the date the shipping carrier marks the shipment as delivered.

To be eligible for a return, items must be unused, unworn, unwashed, free from stains, odors, pet hair, damage, or alterations, and returned with all original tags attached. A valid order number or other proof of purchase is required to process any return request.

Returns must be authorized by InUxus before they are shipped. Returns sent without prior authorization may be refused and returned to the sender. Once your return request is approved, the item must be shipped within 7 calendar days. Returns shipped after this period are not eligible for return unless otherwise approved by InUxus.

We do not charge restocking fees.

2. Non-Returnable Items

The following categories cannot be returned unless they arrive damaged, defective, or incorrect:

• Personalized or custom-made products

• Gift cards

• Digital downloads or downloadable software

• Final sale or clearance items marked as non-returnable on the product page

If you have questions about whether a specific item is returnable, please contact customer support before placing your order.

3. Return Shipping

Customers are responsible for return shipping costs for voluntary returns, including change of mind, wrong size ordered, or personal preference. Original shipping charges are non-refundable for voluntary returns.

If we shipped the wrong item or the item arrives damaged or defective, please contact us within 7 calendar days after delivery. If the damage or defect could not reasonably have been discovered upon delivery, please contact us as soon as reasonably possible after discovering the issue. Please include photographs of the product, packaging, and shipping label. Upon verification, we will provide a prepaid return shipping label at no cost to you.

We recommend using a trackable shipping service with shipping insurance for higher-value items. InUxus is not responsible for return packages that are lost, stolen, or damaged during return transit.

4. Starting a Return

1. Contact Customer Support: Email support@inuxus.com or call (661) 228-3672 with your order number, details of the item(s) you wish to return, and the reason for the return.

2. Receive Return Authorization: Wait for our team to authorize the return and provide specific return mailing instructions.

3. Ship Your Return: Securely pack the eligible item and send your return package using a trackable shipping method to:

Universal Nexus LLC (InUxus Returns)

2220 East Palmdale Boulevard, Unit 903355

Palmdale, CA 93550

United States

5. Refunds

Returns are generally inspected within 2 business days after they are delivered to our returns facility. Processing times may be extended during holidays, severe weather events, carrier disruptions, or circumstances beyond our reasonable control.

Refunds include the purchase price of approved returned items. Refunds are issued only after the returned item has been received and approved following inspection. Original shipping charges are refunded only when the return results from our error or a defective or incorrect product. Approved refunds are issued only to the original payment method used to place the order.

After we issue your refund, your financial institution may take approximately 3–5 business days to post the credit to your account. You will receive an automated email notification once the refund has been initiated.

Returns that do not meet the eligibility requirements may, at our sole discretion, be rejected and returned to the customer at the customer's expense. If you decline to pay return shipping for a rejected item, the item may be disposed of after being held for at least 30 calendar days.

We reserve the right to refuse returns involving suspected fraud, abuse, misuse, or other violations of this Return & Refund Policy.

6. Exchanges & Special Cases

We do not offer direct exchanges. If you would like a different size, color, or product, please return the original item for a refund and place a new order.

Partial returns are accepted provided each returned item independently meets all eligibility requirements set forth in this policy.

Orders refused by the customer or returned because of an incorrect or incomplete shipping address provided at checkout may be treated as customer-initiated returns. Original shipping charges are non-refundable in these instances.

7. Contact Information

InUxus

Operated by Universal Nexus LLC

Website

inuxus.com

Email

support@inuxus.com

Phone

(661) 228-3672

Mailing Address

2220 East Palmdale Boulevard, Unit 903355

Palmdale, CA 93550

United States