Refund policy

Last Updated: September 20, 2026

This policy applies to purchases made on inuxus.com, operated by Universal Nexus LLC under the store name InUxus.

If you would like to return a watch or report a problem with your order, please contact us using the details below.

Policy Overview

Policy Details
Return request window 30 calendar days from delivery
Condition for change-of-mind returns New, unused, unworn, undamaged, and unaltered, with the packaging, tags, and accessories supplied with the order
Damaged, defective, or incorrect items Report within 30 calendar days of delivery; separate conditions apply below
Return method By mail, following return authorization
Deadline to ship an approved return Within 7 calendar days of approval
Exchanges Not offered; return for a refund and place a new order
Restocking fee None
Change-of-mind return shipping Paid by the customer
Return shipping for confirmed damaged, defective, or incorrect items Paid by InUxus; a prepaid label is provided when a return is required
Refund processing Within 5 business days of receiving your return, subject to inspection and approval

1. Return Window and Eligibility

You may request a return within 30 calendar days of the delivery date recorded by the carrier. Please provide your order number or other proof of purchase.

For change-of-mind returns, the watch must be new, unused, unworn, undamaged, and unaltered. Please include the packaging, tags, accessories, and any additional bracelet links or documents that were supplied with your order.

These condition requirements apply to change-of-mind returns. They do not prevent you from reporting a watch that arrived damaged or incorrect, or a defect discovered during normal use within the 30-day return window.

Please contact us before sending an item back. Once your return is approved, you must hand the package to the carrier within 7 calendar days of approval.

2. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

  • Personalized or custom-made items.

  • Gift cards.

  • Final sale items clearly identified as non-returnable on the product page before purchase.

If one of these items arrives damaged, is defective, or differs from what you ordered, please contact us so we can review the issue. These exclusions do not limit applicable statutory rights.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us as soon as you notice a problem, within 30 calendar days of delivery.

Email support@inuxus.com with:

  • Your order number.

  • The item affected.

  • A description of the problem.

  • Photos of the item, packaging, and shipping label, where available.

If the issue cannot be shown in a photo, please describe it. We may request additional information to assess your claim.

For confirmed damaged, defective, or incorrect items, we will provide a prepaid return shipping label at no cost to you if a return is required. Please follow our instructions before returning the item.

Damage caused after delivery by misuse, accidental damage, or unauthorized alterations is not treated as an item defect under this policy.

4. Return Shipping Costs and Refund Amounts

Change-of-mind returns

You are responsible for arranging and paying for return shipping. You may use a carrier of your choice. We recommend a trackable service and retaining proof of shipment.

For approved returns, we refund the price paid for the returned item and any applicable refundable tax.

Standard delivery of your order is free. We do not deduct the cost of the original standard delivery from an approved refund.

Damaged, defective, or incorrect items

InUxus pays return shipping costs for confirmed damaged, defective, or incorrect items by providing a prepaid label when a return is required.

If a refund is approved, it includes the price paid for the affected item and any applicable refundable tax. No original standard delivery cost is deducted from the refund.

Restocking fees

We do not charge restocking fees.

5. How to Start a Return

  1. Contact us. Email support@inuxus.com or call +1 (661) 228-3672 with your order number, the item you wish to return, and the reason.

  2. Receive return instructions. Our support team will review your request and provide authorization, mailing instructions, and a prepaid label where applicable.

  3. Pack the item securely. Include your order number or return authorization details and the relevant accessories. For change-of-mind returns, include the packaging, tags, additional bracelet links, and documents originally supplied with the item.

  4. Ship within 7 calendar days of approval. Follow the instructions provided and retain your tracking number and proof of shipment.

Our return mailing address is:

InUxus Returns
2220 East Palmdale Boulevard, Unit 903355
Palmdale, CA 93550
United States

Please obtain return authorization before mailing your package.

6. Inspection and Refund Processing

We inspect returned items to confirm that they meet the applicable return conditions.

Approved refunds are issued to your original payment method within 5 business days of the date the carrier records delivery of your return to our return address. We will email you when the refund has been issued.

If we cannot approve your refund, we will contact you within the same period to explain the reason and discuss the next steps.

If we confirm in writing that no return is required, an approved refund will be issued within 5 business days of that confirmation.

Your bank or payment provider may require additional time to post the refund to your account. If you have received our refund confirmation but cannot locate the credit, please contact your payment provider first, then contact us if you need further assistance.

7. Exchanges

We do not offer direct exchanges.

To purchase a different model or color, request a return for the original item under this policy and place a separate new order. New orders are subject to current pricing and availability.

8. Your Consumer Rights

This policy does not exclude or limit any rights or remedies available to you under applicable consumer protection laws.

9. Contact Information

Legal Entity: Universal Nexus LLC
Store Name: InUxus
Website: https://inuxus.com
Email: support@inuxus.com
Phone: +1 (661) 228-3672

Mailing Address:
2220 East Palmdale Boulevard, Unit 903355
Palmdale, CA 93550
United States

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time, excluding U.S. federal holidays.